Ads Autopilot AI Support

Get help with Ads Autopilot AI - your AI-powered Google Ads optimization tool for Shopify stores.

Direct Contact Information

Getting Started

Quick Setup Guide (5 Minutes)

1. Install the App: Install Ads Autopilot AI from the Shopify App Store
2. Connect Google Ads: Authorize your Google Ads account integration
3. Configure Audiences: Set up your customer segmentation preferences
4. Enable Autopilot: Turn on automated campaign optimization
5. Monitor Results: Track your conversion rate improvements

Key Features

• AI-Powered Optimization: Automated Google Ads campaign management
• Smart Audience Targeting: Anonymous customer segmentation without PII
• Performance Analytics: Real-time conversion tracking and insights
• Google Sheets Integration: Export data and manage campaigns
• Privacy-First: GDPR & CCPA compliant, no customer data collection

Documentation & Resources

Setup Guides

• Initial Setup: Complete walkthrough of app installation and configuration
• Google Ads Integration: Step-by-step guide to connect your Google Ads account
• Audience Configuration: How to set up customer segmentation and targeting
• Campaign Optimization: Best practices for automated campaign management

Troubleshooting

• Connection Issues: Resolving Google Ads and Shopify integration problems
• Performance Questions: Understanding campaign optimization metrics
• Billing Issues: Common subscription and payment questions
• Account Problems: Login, access, and configuration troubleshooting

Pricing & Plans

Technical Support

System Requirements

• Shopify Plan: Any Shopify plan (Basic, Shopify, Advanced, Plus)
• Google Ads Account: Active Google Ads account with API access
• Browser: Modern browser (Chrome, Firefox, Safari, Edge)
• Permissions: Shopify admin access to install apps

Common Integration Questions

• Google Ads API: We use read/write access to optimize your campaigns
• Google Sheets: Optional integration for data export and management
• Shopify Data: We only read product catalog data (no customer PII)
• Privacy Compliance: Fully GDPR and CCPA compliant by design

Privacy & Security

Data Protection

• No Customer PII: We never collect personal information from your customers
• Minimal Data Collection: Only store configuration and campaign settings
• Your Data Control: You own and control all your optimization data
• Secure Infrastructure: Enterprise-grade security with encryption

Compliance

• GDPR Compliant: Full compliance with EU privacy regulations
• CCPA Compliant: California privacy law compliance
• SOC 2 Type II: Audited security and privacy controls
• Data Processing Agreements: Available for enterprise customers

Performance & Optimization

Expected Results

• Conversion Rate: Average 15-25% improvement in first 30 days
• Setup Time: Complete setup in under 5 minutes
• Time to Value: See optimization results within 24 hours
• Campaign Management: Automated optimization saves 5-10 hours/week

Best Practices

• Audience Segmentation: Set up detailed customer segments for better targeting
• Campaign Budgets: Start with conservative budgets and scale based on performance
• Regular Monitoring: Review optimization reports weekly
• A/B Testing: Use built-in testing features to optimize campaigns

Training & Onboarding

Available Resources

• Video Tutorials: Step-by-step setup and optimization guides
• Webinar Series: Monthly training sessions with Q&A
• Best Practices Guide: Comprehensive optimization strategies
• Case Studies: Real customer success stories and results

Enterprise Support

Enterprise customers receive:

• Dedicated Account Manager: Personal support and optimization guidance
• Custom Training: Tailored training sessions for your team
• Implementation Support: Hands-on help with complex setups
• Performance Reviews: Regular optimization strategy sessions

Updates & Maintenance

Service Updates

• Automatic Updates: New features and improvements deployed continuously
• Maintenance Windows: Scheduled maintenance with advance notice
• Security Patches: Immediate deployment of critical updates
• Feature Announcements: Email notifications for major new features

Service Status

• Uptime Target: 99.9% service availability
• Status Page: Real-time service status and incident reports
• Performance Monitoring: 24/7 monitoring of all systems
• Incident Response: Rapid response to any service issues

Ads Autopilot AI Support Team
Helping you optimize your Google Ads campaigns with AI-powered automation